and a company culture rooted in strong work ethic and an office
Metro Commercial Real
environment where employees feel motivated to succeed and
accomplish lofty goals. This has helped the firm to grow signifi-
cantly in five years, hiring 20 employees and 70 brokers in 2019
alone. “Having been in the commercial real estate business for just
over 20 years, I have worked at some great companies and had
exposure to many brokerage shops within the commercial real
estate industry,” says Matthews COO Duerk Brewer. “When it
comes to having fun while working hard, Matthews stands in a class
of its own.”
Employees not only feel valued and appreciated, they are also
part of the firm’s strategy and growth objectives through fre-
quent communication with the leadership. To foster collabora-
tion, Matthews has a mentor program that pairs junior brokers
with senior brokers and a comprehensive training program that
includes a nine-week summer training program as well as ongo-
ing education and seminars throughout the year. “Matthews is
an exceptional company that values employee growth and
advancement,” Lori Valencia, director of property marketing at
the firm, says. “At Matthews, employees are constantly encour-
aged and supported to innovate and create their own path for
success. I have gotten the chance to collaborate with some of the
most intelligent and dedicated people on some of the most tech-
forward and innovative projects. Employees are hungry to learn
and inspire each other every day to execute the company’s
The strategy is clear: take care of your team and the business will
thrive—a bet that has paid off with 4,000 transactions totaling $16
billion and nearly 200 partnerships created since the company’s
As a real estate services firm with 30 years of experience, MetroCommercial Real Estate believes that providing excellent servicerequires an excellent staff. In fact, it considers the team as its biggest strength. For that reason, Metro values all employees equally,not only those that generate revenue. “Metro has created a nicebalance of operating to institutional standards while maintainingan entrepreneurial spirit. The company has built a reputation ofintegrity and trust with our clients and our employees take pride inworking for a well-respected brand,” says James Savard, EVP ofmanagement and leasing.
Employees are supported to grow and advance within the company. Receptionists, for example, can grow to a director position tohelp drive business strategy. All employees are encouraged to takeon new responsibilities and are rewarded when they achieve success. To help employees learn and grow, Metro has a library ofbusiness-related books hand-picked by the CEO and available to allemployees at any time.
Because employee engagement is crucial to team building,
Metro has an open-office floor plan with spaces for employees to
meet and high-end technology to support their work. The entire
company meets quarterly to discuss opportunities and the compa-
ny’s strategic direction. Plus, Metro’s four corners lunch program
pairs employees from different departments for lunch to create
bridges and fill communication gaps. This environment and open
communication is essential to the firm’s great work environment,
which was named “One of the Best Places to Work” by Philadelphia
Magazine in 2019.
Commercial Real Estate
Boutique retail brokerage firm Mountain West CommercialReal Estate is a dominant force in the Salt Lake City market. Infact, Mountain West handles more than two-thirds of the retaillistings in Salt Lake City. The success is exemplary of the brokerage firm’s strong team, and for that reason, Mountain West hascreated what they are calling a workplace haven at its new headquarters office in Salt Lake City. The facility is equipped with agame room, full kitchen and lounge area, and in addition, amasseuse comes to the office monthly to provide wellness andstress relief to the staff.
As a boutique firm, Mountain West does not have the corporate
brokerage firm structure and it is able to be nimble in the way that
it responds to its team. Employees are individually valued and have
the ability to share their perspectives and opinions. “There is no
superiority or hierarchy at Mountain West,” says Ken Jones, the
company’s CFO. “I can truly attest to 100% satisfaction in my work
and the company I work for. They have created a culture of the
employee happiness at the center of hard work, dedication and
Employees have the opportunity to attend monthly classes that
set them up for success, and all employees share into—and are
compensated for—an in-house database that tracks sales volume
and comps to provide better market knowledge. When brokers do
perform well, there is an incentive program for employee of the
year, assistant of the year and the G.O.A. T.—and the prize is big.
Winners receive an all-inclusive paid vacation. The firm also pro-
vides a monthly incentive program that gives “shout-outs” for good
work and helps to boost morale.
Employees are so satisfied in the environment that few peopleleave, giving Mountain West consistently low turnover rates—anaccomplishment the company is proud of.
NewMark Merrill Cos.
As a family-oriented company, retail brokerage firm NewMarkMerrill Cos. wants everyone to know each other and it takes everyopportunity to bring people together. Employees are treated toholiday parties, teambuilding events and company-wide events,including philanthropic efforts and departmental and corporatetraining programs with both in-house and external experts. As aresult, employees not only get plenty of engagement, but they alsohave the opportunity for advancement and growth.
“NewMark Merrill has the culture that provides each of us theopportunity to better ourselves and grow within the organization,” says Tim Murphy, senior director of marketing and technology. “We are encouraged to be creative, think outside the boxand be the best version of ourselves. They support us takingclasses, attending seminars and enhancing our education to continue to grow.”