ARTIFICIAL INTELLIGENCEIS THE HEIGHT OFADVANCED TECHNOLOGYAND COMPUTING ANDYES, IT IS BEING USED INCRE OPERATIONS OF ALLTYPES TODAY.
It has been at least a few years since apart- ment owners have discovered the bene- fits of incorporating chatbots into theiroperations. Automated customer servicetechnology usually found on the Q&A pageof an apartment’s website, these bots provide guidance to potential renters who mayhave further questions.
When the pandemic upended life inMarch and social distancing became thenorm, apartment owners that didn’t havethese apps rushed to implement them.While commonplace before the pandemic, they are now considered essentialtechnology.
A quick look under the hood, though,and you will find that while these chatbotsare ubiquitous, they are not all built thesame. Some are much smarter than others.These bots, namely, are being run with artificial intelligence and they are delivering afar more robust experience for both thetenant and the apartment owner.
The difference can be profound, saysAlec Page, vice president of RET Ventures.AI-fueled bots can handle a wide range oftasks from scheduling a tour to having anadvanced conversation about the amenitiesat a certain building. “These are not decision tree model bots,” he says, which typi
BY ERIKA MORPHY